The low rating on the CS is due to the fact that inwas out of town and my wife called because the garage door wouldn't open. We had repairs to the only other exit, and the CS said because it could be opened manually, it was no emergency. She was stuck in the house for over Sixteen hours. No emergency crew came out. Steve, a tech who came out the first time, fixed the door. It is not his fault CS took their sweet time to help a 45 year customer. I commend Steve. I do NOT have anything good to say about CS.
Most residential garage doors have one of two types of springs: torsion or extension. Torsion springs are heavy-duty springs mounted to a metal rod that runs parallel to the door, directly above the door opening. These springs are loaded, or tensioned, with a twisting action. When the door closes, cables attached to the bottom corners of the door pull on pulleys attached to the ends of the metal rod the springs are mounted on. The pulleys turn the rod, which twists the springs and creates tension. When the door is opened, the springs unwind and help lift the door.

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If the garage door is broken or damaged, it can affect the feeling of the entire house. It’s not only an inconvenience, but it can also make your entire house feel less sophisticated and less functional. If you happen to be trying to sell your house, this can seem like a major detraction. Even if you’re only having guests over, you may feel as though you’re doing less than putting your best foot forward by having a broken garage door.

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I called late on a Monday and was able to get scheduled for 8:00 Tuesday morning. Matt arrived promptly on time and did a thorough assessment of the problem. He explained all my repair options and the advantages of each. I took his advice and opted for the door overhaul, in addition to the logic board replacement. The door was the original and had been installed improperly. There were wrong parts and incorrect assembly. Matt worked diligently to make things right. What was normally a two hour job took four, as he wouldn’t be satisfied with anything less than perfection. He stopped back by late in the afternoon to make sure all adjustments were made correctly. Excellent service, fair price, and explanations of every step in the repair process.read more
You can choose from three basic types of steel door: (1) steel only; (2) steel with insulation on the inside; and (3) steel on both sides with 1-3/8 to 2 in. of insulation. Other features that add to the cost are thicker insulation and windows, especially insulated windows. The do-it-yourself tensioning systems also add a little to the door’s cost. Be sure to specify exactly what you want.

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When you are replacing the spring yourself, you have to remember that you cannot do so without the proper tools and without knowing the safety precautions. Replacing a garage door spring can be dangerous if the springs are under tension and saying that you lost a hand or a limb while replacing a spring will only show your lack of attention to your own safety.
The winding and unwinding is done at a metal fitting, called a _winding cone_, attached to the outside end of the spring. You stick a winding bar into one of the four holes in the cone and use the bar as a lever to turn the cone. Once you've completed a quarter turn, insert the other bar into a different hole in the cone and let the bar lever against the closed garage door to hold the spring tension. This allows you to move the original bar to repeat the process, alternating the bars with each quarter-turn. It takes about 30 quarter-turns to fully tension a standard torsion spring.
Most garage doors have 2 springs. When a spring breaks it is a very good indication that the second spring is soon to follow. The second spring is the same age, has opened the door the sam number of times and was manufactured to the same cycle-rating. Repairing the 2nd spring now will save you the time and service fee of fixing your door again in only a short while. It is also important from a mechanical and safety perspective as well. .
If you notice that the garage door opens normally but doesn’t make any attempt to close when the remote is pressed, the first thing you’ll want to do is visually inspect the photo eyes. Over time, these eyes can get dirty, causing the light from the beam to be blocked. They also can eventually become misaligned, causing the eyes to not match up on both sides.

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Our garage door broke 3 days before Christmas, trapping my car inside. We contacted our home warranty, and within 24 hours, Sears called with an appointment time for the next day! I was so impressed! I thought, for sure, with the holidays, we would have to wait. When the technician showed up, he was so friendly. Unfortunately, the repair was not covered under our warranty, but he was able to help us get a good deal on a new spring and still make the repairs that day before he left. He also gave us great advice on how to keep the spring lubricated so it would not break again. I felt like he really went above and beyond to provide great service. Since moving into this new house in August, we have used Sears for several things now, and have been very pleased with the service. It's nice to see that in an age when so many companies just put customer service on the back burner in order to meet their bottom line, Sears still really cares and makes their customers feel important. Thanks for taking care of us this Christmas!
Hiring a professional to handle garage door spring repair and replacement tends to be a much easier and safer option for homeowners. Removing or repairing garage springs can be a dangerous job, but professionals have the experience and equipment to do it safely and efficiently. Unless your springs only need a minor repair, such as lubrication or fixing a minor balance issue, be sure to call in a local garage door pro to do the job.

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With hundreds of moving parts that are all required to work together, it's no surprise that garage doors may need occasional repair and maintenance. Garage door repair services are also required in emergency situations, like when the garage door won't operate and the car is trapped inside or you've accidentally backed into the door when it was closed. Whether it's a specific repair of your garage door opener, a broken spring that needs to be replaced, or a bent or rusted track, The Home Depot's local, licensed service providers can get the job done quickly and efficiently. 

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So if you’re worried that your door may be becoming more energy inefficient or if you’ve noticed a sudden spike in your heating costs, look at the weather stripping on your garage door. While you can replace it yourself, remember that effective weather stripping requires a tight seal, so if you’re unsure, you might save money in the long run by going with a professional garage door service
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