When you are working on the garage door, turn the power off so that you don’t get a sudden surprise if someone comes home and tries opening the door. Loosen and remove the two bolts from the center stationary torsion cone while using a vice grip to keep the torsion bar from falling out midway during the replacement process. When you have successfully unwound the other spring, get to work on the cable drums. Detach the cables from the cable drum and then loosen them so that you are able to remove the shaft with the springs from the socket. https://www.youtube.com/watch?v=Z_eZc-kh40c&feature=share
Comment: Repair known broken spring & reassemble steel rope / pulley. General inspection for worn parts. Considering replacing motor & remote controllers. Also want to consider options for motor(s) to operate both door sections. Existing - Double car garage, with separate garage doors. One side with motor & remote control; the other side manual operation.
10.2 Tape your winding bars if you have not done so already, not only to assure that you are inserting the bars completely into the cones as you wind the torsion springs, but more importantly to assure that the bar does not slip out of the cone when you stretch the springs at the end. This has happened to me several times. Professionals always stretch torsion springs after winding them because the shaft floats horizontally between the flexible end bearing plates as the door operates. Although this may be as little as 1/4", the binding of the coils as the garage door closes oftentimes keeps the door from closing completely, especially when the torsion springs and bearings are dry.	

Guest 9232954 -- check out the other answers for this question, and the links below the answers for even more - seems from $125-400 range from different contributors (should be replaced in pairs for balanced lifting unless one spring is quite new), about $200-250 or 300 seems a common charge. The springs themselves generally run about $20-50 each depending on lead they have to carry.
Garage door seals: These seals mount to your garage door and create a tight barrier to prevent leaves, dirt, water and snow from being blown under the garage door by the wind. The door seal will also help keep out unwanted insects and snakes. Adding a seal will keep your garage warmer during the winter and cooler during the summer, helping keep your energy costs down. Garage door seals work with all types of garage doors including roll up doors, hinged wood doors and walk through doors.

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After original dissatisfaction, the management and technician teams went above and beyond to correct the issue. I never expect perfection, but after voicing my concern, the team came together and made me a 100% happy customer. I would definitely recommend them, as they will not leave you out in the cold. The customer service and professionalism shown by both the managers and technicians was superb. Thanks for taking great care of our family!
You can reschedule or cancel your service at any time. To reschedule, simply go to Your Orders, find your service order and click on the ‘Contact Provider’ button on Your Orders page. To cancel, click on the 'Cancel Order' button on Your Orders page. Payment goes to the pro from your secure Amazon account. Because you aren't charged until the actual work is completed, cancelling a job doesn't require a refund.

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Good response time and service; Question - I googled to find the Sears Garage Door repair phone number. During the conversation, I was unsure if this was "Sears" or a "contractor service" or other service. I had to ask if this repair person was coming from "Sears" or an independent repair. I was concerned until the service man arrived in a sears truck wearing Sears apparel. You might want the process to be more clearly identified as Sears.
Mechanical garage door openers can pull or push a garage door with enough force to injure or kill people and pets if they become trapped. All modern openers are equipped with “force settings” that make the door reverse if it encounters too much resistance while closing or opening. Any garage door opener sold in the United States after 1992 requires safety eyes—sensors that prevent the door from closing if obstructed. Force settings should cause a door to stop or reverse on encountering more than approximately 20 lbs (9.07 kg) of resistance. Safety eyes should be installed a maximum of six inches above the ground. Many garage door injuries, and nearly all garage door related property damage, can be avoided by following these precautions. 

For example, low headroom garage doors often have cable drums on the outside of the end plate and the torsion springs usually wind down rather than up. They normally have left wind springs mounted on the left side of the spring anchor bracket and right wind springs mounted on the right side of the bracket. The first part on the shaft beyond each torsion spring is the end bearing plate. Just beyond the end bearing plate is the cable drum. On these the cable often runs on the front of the cable drum. The bottom of the cable is attached to a bracket that wraps around the front of and outside the vertical track.
4.4 Take the spring on the left and place it at the left end of the door as pictured here. Notice that the end of the wire points to the right toward the center of the door. This is a right wind torsion spring. It will go above the garage door on the left side of the spring anchor bracket. The winding cone at the other end of this spring is usually painted red.
Your garage door springs might not be the first thing that come to your mind when the door starts getting stuck, especially if you might have an automatic garage door opener; you might think that the sensors are not picking up the signals from the garage door remote. But if you’ve faced this problem before, you know that the problem might be in the springs. http://youtube.com/watch?v=Z_eZc-kh40c
Whether you're planning on moving in the future or you're fixing up your forever home, replacing a garage door can provide an excellent return on investment and boost your home's resale value. According to Remodeling magazine's 2016 Cost vs. Value report, garage door upgrades provide a nationwide average return on investment of over 90%, making it one of the top five home improvement projects. To learn more about the cost of installing garage doors, visit our garage door and opener installation and repair cost guide.
Garage door springs are part of the garage door, and they're the first part to check when the door doesn't work; they malfunction more commonly than other parts of the door. In fact, the door cannot open or close with damaged springs. They raise and lower the door using one of two different methods: torsion or extension. The traditional choice for garage doors is extension springs, which sit above the door's horizontal track. They're more affordable than tension springs, making them a popular choice among builders, but they have more exposed parts and are more likely to break than tension springs. For this reason, extension springs must have safety cables to support them if they break. Tension springs attach to the wall above the garage door and work by twisting spring coils around the shaft as the door moves. These springs can support more weight than extension springs and have fewer exposed parts so they last longer.
Prices, promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted. http://youtube.com/e/Z_eZc-kh40c

My wife and I began having our custom home built in the fall of 2002. We were able to subcontract many phases of the build process & we did all the painting. A highlight of the building experience was choosing precast concrete basement walls (produced in a controlled environment) and installed with great results by one of the TOH partners (Superior Walls). We got that idea based on watching a TOH episode on PBS a few years prior. It was quite the sight for our neighbors and us as the oversize flat bed truck arrived with an overhead crane and began the process of wall installation. It was kind of scary as the the wall sections were put in place. But without the TOH episode and the TOH seal of approval giving us confidence for the precast walls we would have chosen having the concrete walls poured on site. We have uncertain weather conditions here in Western NY during the late fall season. Who knows how pouring the walls on site would have gone. Thank you TOH for the precast wall episodes.

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Every homeowner can relate to how life's inconveniences are thrown at you at the worst possible times. The last thing you want to happen is have your car stuck in the garage when you need it most, especially when it's only been a couple months, weeks, or even days after your last garage door repair! That's why Precision leads by example and follows the industry's best practices in order to make the best recommendation to homeowners each time we step foot in a garage.
If you have a steel door, but want the look of a wood one, it is not necessary to change your entire garage door. Often, it may be possible to mimic the look of wood with skillful painting. Your local home improvement store may be able to provide good advice about the type of paint and brushes needed to mimic the look of wood for your particular door material.
Eric Jonas has been writing in small-business advertising and local community newsletters since 1998. Prior to his writing career, he became a licensed level II gas technician and continues to work in the field, also authoring educational newsletters for others in the business. Jonas is currently a graduate student with a Bachelor of Arts in English and rhetoric from McMaster University.
A garage door has a huge impact on your home. It’s the largest moving part of your home. it’s more than a garage door though, it’s also the second front door to your home. It enhances the curb appeal, energy efficiency, and security for your home. Don’t trust anyone else but the experts at Overhead Door Company of Kansas City™. We are the best garage door repair and service company in the Kansas City area, with the most experienced, professional, and courteous technicians. Our team of garage door technicians will repair all your broken springs, openers, and doors! When you’re ready to give your home a makeover, Overhead Door Company of Kansas City™ has the highest quality garage doors in the area.

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8.5 Inspect the bearing. Lube it with motor oil, spray lithium, or spray lubriplate grease. Do not use WD-40. If the shaft is worn and the bearing is seized and you can't free it, replace the bearing. Or, if you have bearings labeled "ADH" we recommend replacing them. I find very few other bearings that need to be replaced. However, if you do need to replace the bearing and you do not have a new one, you can replace it at a later date. You'll find a quick way to do this at our End Bearing Plate Replacement instruction page.
One of the best ways to care for your springs is to check them over for wear. You can certainly look at them for damage, but sometimes the damage isn’t something that’s visible. In these cases, try lifting the garage door up from the ground. About halfway up, let go. If the door stays, the springs are still working perfectly. If the door sags or drops at all, this could be a sign that your springs are beginning to weaken and will need replacing soon.
If you use the correct tools and follow our instructions, you can rebuild the entire torsion spring system in just a few hours, without any side trips to the ER. We won't cover how to replace garage door extension spring systems in this story. But we'll show you garage door spring replacement on the more common torsion springs, the kind that mount on a bar above the garage door.
Order replacement springs. Many manufacturers and distributors only provide torsion springs to professionals, and won’t sell them directly to the customer. Luckily, they are available on the Internet, so search online to find replacement springs. Make sure they match the coil size, length, and interior diameter of the springs you removed. Also, be sure to order both a “left-hand” and a “right-hand” spring as the coils are wound in different directions.[8] https://m.youtube.com/e/Z_eZc-kh40c

Once the lock switch has been activated, you can only control the garage door via the wall control unit. You may have forgotten to de-activate it after coming home from an extended period away, which is why the garage door seems to be stuck whenever you attempt to use your remote. Check to see if this is the case and simply unlock your remotes by pressing the lock switch again.

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Nearly every garage door comes with a warranty of some kind. Many companies claim they have a lifetime warranty but don't cover everything. Garage doors have many parts: rollers, cables, springs, door panels, etc. Find out what parts the warranty covers. When you read the fine print, you may find that the warranty does not cover warping, splitting, cracking, denting, or rusting and then limits parts to one year. When shopping you want to make sure you are comparing apples to apples.
Founded in 2011, Overhead Garage Door, LLC is a rapidly-growing garage door repair and installation company headquartered in Fort Worth, Texas. We serve both commercial and residential markets, and believe in the value of hard work and craftsmanship. We are fully licensed and insured and offer a broad selection of products to suit our customer's needs. As a family-owned and operated business, we put unbeatable customer service above all. This belief has allowed us to routinely expand into new markets and locations as we improve quality control and customer satisfaction.
For example, low headroom garage doors often have cable drums on the outside of the end plate and the torsion springs usually wind down rather than up. They normally have left wind springs mounted on the left side of the spring anchor bracket and right wind springs mounted on the right side of the bracket. The first part on the shaft beyond each torsion spring is the end bearing plate. Just beyond the end bearing plate is the cable drum. On these the cable often runs on the front of the cable drum. The bottom of the cable is attached to a bracket that wraps around the front of and outside the vertical track.
6.13 Lower the second bar to the top of the garage door as you did the first bar. If your shaft is distorted inside the cone, you may need to tap the bar with a hammer as you unwind the spring. Maintain a firm grip on the bar; keep it firmly inserted completely into the cone; and be prepared at all times for the cone to slip, break, explode or snap loose from the shaft and jolt the bar down.
"I wanted to thank you for the overall great customer service Garage Door Nation recently provided me regarding a broken torsion spring on my 7'x16 garage door. Having heard the horror stories associated with DIY torsion spring replacements, I was concerned about my ability to tackle my garage door repair on my own. However, the expert videos on how to properly measure and order parts as well as the "how to" on the actual replacement made the project simple and straight forward. Additionally, I received my parts in three business days which allowed me to complete the repair ahead of schedule."
Widths - in addition to doors coming in a range of styles, they can be found as double-width and single-width styles. There are some serious considerations when opting for one over the other. For example, if a homeowner decides to use a single door that covers the entire opening of a two-car garage they will have to make serious structural modifications to the entry way;

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When it comes to garage doors, functionality and safety are equally important in the eyes of Sears Garage Door technicians. Our associates know the importance of garage door safety and the hazards that a faulty garage door can pose for your family. To confirm that your garage door and opener operate safely, our technicians perform a 20-point safety check during maintenance calls and repair jobs. This safety check verifies that any repair work performed has been done correctly and that there are no lingering safety problems with your door and mechanisms. If our technician discovers any safety concerns, he’ll advise you on the best way to proceed with correcting the problem.
Next, if you don’t find an obstruction, check the springs. If your door has torsion springs, which are horizontal at the top of the door, you can tell they are broken by checking for a gap between the two springs. If your door has extension springs, you can check by looking to see if they are hanging on the side of the door. If you have a broken spring, you’ll need to call a pro to replace it as this is a dangerous task.
Refrain from parking your car in the garage until the garage door is repaired. Additionally, try not to open and close the door while it’s in this condition. With that amount of possible force coming from the springs or cables, they could potentially damage your vehicle or other property in the garage as well as cause serious injury. It’s especially important that you and your family stay away from these cables or springs until everything is repaired. https://www.youtube.com/watch?v=Z_eZc-kh40c

Roberto was very courteous and explained the details of what he was doing. He also pointed out a repair I might consider having done (replacement of the bottom panel of my door) and asked the office to follow up with me on this. Someone did follow up with me and since replacement of the bottom panel is not an option and I would have to replace the door, I decided that I can wait.
What was once a job exclusively for trained What was once a job exclusively for trained garage door professionals Clopay's EZ-SET Torsion Spring System makes torsion spring installation faster and easier for the do-it-yourselfer. This OEM spring replacement system eliminates the difficult and dangerous manual winding process. There is no need to locate and prepare the center mounting ...  More + Product Details Close

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When you install a new garage door, replace all the hardware as well. If your automatic opener doesn’t have an automatic reversing system that includes photoelectric eyes, replace it. Doors with openers also require two extra pieces of hardware that you’ll see in Photo 4: a support strut (usually included in the door kit) and an opener bracket (not included). For doors with torsion springs located over the door, spend the $50 or so to have a garage door professional release the tension.

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My garage door has been acting up. Not wanting to work sometimes. I noticed the blue light flashing on the opener when I push the remote button. Today it will not open. That is the only way in, so I can't go in the garage from inside the house. I can't pull the cord to release the belt drive. How do I open it now? I never did run wires to the manual button into the house. I have to use the opener. Only have one I can find now. It is not working. I need in there now. https://www.youtube.com/v/Z_eZc-kh40c&feature=youtu.be
These instructions are for doors with cable drums and cables that look similar to those in the picture below. The next part beyond the end of the spring assembly is the cable drum. The drum is cast aluminum alloy 4" in diameter and 12.6" in circumference around the flat portion. Just beyond the cable drum is the end bearing plate. The cable unwraps off the back of the drum between the drum and the garage wall or jamb and travels down alongside the door, inside the track brackets and behind the roller stems as shown.

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If you're like most people, your garage door is your primary entrance to your home. It's convenient to use and parking in the garage provides protection from the elements. Garage doors have several moving parts, including the door springs that help raise and lower the door. These springs do eventually break down, leaving the door inoperable. When this happens, it's time to repair or replace the damaged parts. This cost guide shows you what it costs to hire a professional to repair or replace any garage door spring.
Keep in mind, the pulley is often cycled through an enclosed casing that is difficult to lubricate directly. By applying enough lubricant to the pulley, you’re ensuring that the whole lifting mechanism is properly lubricated. Furthermore, a jam in this portion of the lifting mechanism is a time-consuming and potentially labor expensive repair that requires a service professional.
Automatic doors require not only the installation of a heavy door, but the motor and cables as well. Automatic doors are much more common now because of their convenience, but in a case such as the heavy wood door, they are a necessity. A strong motor is required to pull up a heavy door. However, automatic doors are not without their faults -- they quickly become a manual door when the power goes out.

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Poor lubrication is a very common and easy to fix explanation for why you might find your garage door stuck. You should properly lubricate your garage door's track, the opener chain and the springs every few months as part of regular preventative maintenance. Be sure to use Clopay's Garage Door ProLube or sillicone based lubricants. Do not use WD-40.


The Overhead Door Company of Kansas City™ has been proudly serving customers since 1927. We invented the Overhead Garage Door, and have earned our position as the number one choice for garage door in Kansas City. The Overhead Door Company of Kansas City™ takes pride in our quick, courteous, and professional specialists who will repair your garage door problem, anywhere, any day, any time! All of our garage door repair technicians are trained to meet our very high quality standards. Join the thousands of satisfied customers that have trusted the Red Ribbon Overhead Door Company of Kansas City™.

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Home Depot local Service Providers are background checked, insured, licensed and/or registered. License or registration numbers held by or on behalf of Home Depot U.S.A., Inc. are available at homedepot.com/licensenumbers or at the Special Services Desk in The Home Depot store. State specific licensing information includes: AL 51289, 1924; AK 25084; AZ ROC252435, ROC092581; AR 228160518; CA 602331; CT HIC.533772; DC 420214000109, 410517000372; FL CRC046858, CGC1514813; GA RBCO005730, GCCO005540; HI CT-22120; ID RCE-19683; IA C091302; LA 43960, 557308, 883162; MD 85434, 42144; MA 112785, CS-107774; MI 2101089942, 2102119069; MN BC147263; MS 22222-MC; MT 37730; NE 26085; NV 38686; NJ 13VH09277500; NM 86302; NC 31521; ND 29073; OR 95843; The Home Depot U.S.A., Inc. is a Registered General Contractor in Rhode Island and its Registration Number is 9480; SC GLG110120; TN 47781; UT 286936-5501; VA 2705-068841; WA HOMED088RH; WV WV036104; WI 1046796.

As a first time homeowner, Home advisors is an invaluable tool! There is a steep learning curve that comes with buying a house!!!! Being able to have access to unbiased information is great! It really helps to have a basic idea of what costs are, and all the different things that go into each project. who knew that there was so much to consider when looking to replace garage doors!!!!

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We offer a full line of high quality residential and commercial garage doors from some of the most dependable names in the industry. Whether you are replacing an existing garage door or building a new garage or home, we have your solution. There are hundreds of garage door designs and styles to select from, Wilfredo's Garage Door Service makes it easy to purchase a door matching your needs in Modesto, CA and surrounding areas for over 14 years.

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Once the lock switch has been activated, you can only control the garage door via the wall control unit. You may have forgotten to de-activate it after coming home from an extended period away, which is why the garage door seems to be stuck whenever you attempt to use your remote. Check to see if this is the case and simply unlock your remotes by pressing the lock switch again.

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Refrain from parking your car in the garage until the garage door is repaired. Additionally, try not to open and close the door while it’s in this condition. With that amount of possible force coming from the springs or cables, they could potentially damage your vehicle or other property in the garage as well as cause serious injury. It’s especially important that you and your family stay away from these cables or springs until everything is repaired.

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Our technicians are specially trained to handle a variety of garage brands, styles, and configurations. After arriving at your home, a Sears technician will diagnose the problem and walk you through the options for fixing it. Next, the technician will make any necessary adjustments or replace broken parts to ensure the door can be operational once again. We always attempt to complete repairs the same day of service, and your satisfaction is guaranteed. Our representatives are standing by for your call and are happy discuss pricing options. http://youtube.com/embed/Z_eZc-kh40c

The Leading (scam) in the industry is the "LIFETIME WARRANTY". It sounds great when presented and seems fair and maybe even a good idea even though the initial cost seems pretty high (on average 450 - 700 dollars) what is not mentioned is the annual required cost (known as the required or annual door maintenance) to keep the warranty valid which if a standard 15,000 cycle spring/s is used should average Ten years, this annual service is usually 90 - 120 dollars. That would be another "900 - 1200" dollars invested in Ten years, that and the initial cost and you could buy two or more "complete new" doors in that time.
In order to prevent injury, garage doors automatically reverse if they come into contact with an obstacle. When the door closes halfway but then reverses for no apparent reason, this may be a sign that there is something preventing it from closing, something that you can't see. Check the tracks for stuff like dirt, rocks, bits of trash, or other debris. Give the tracks a wipe-down to dislodge anything that might be getting in the way.
If your garage door track is out of alignment, it can be a serious issue. The metal track your door runs on needs to be aligned properly in order for your door to move. If you see gaps between the rollers and rail, or bends in the rails themselves, you have a problem. The heavy weight of the door can compound these issues and make them worse until it becomes dangerous to operate your door.

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However, if after checking every other possibility, you still have a communication issue between your remote and your motor, it’s time to call in a professional. They have both the expertise and the specialized equipment to properly diagnose a wide range of motor sensor issues and will be able to help you take the next steps in either repairing your motor or having it replaced.
A garage door has a huge impact on your home. It’s the largest moving part of your home. it’s more than a garage door though, it’s also the second front door to your home. It enhances the curb appeal, energy efficiency, and security for your home. Don’t trust anyone else but the experts at Overhead Door Company of Kansas City™. We are the best garage door repair and service company in the Kansas City area, with the most experienced, professional, and courteous technicians. Our team of garage door technicians will repair all your broken springs, openers, and doors! When you’re ready to give your home a makeover, Overhead Door Company of Kansas City™ has the highest quality garage doors in the area.

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In order to replace your garage door spring(s), you will need to find the current measurements in order to accurately replace the spring(s). This should take about 3 minutes and you don't need to remove the springs or loosen the tension to measure them. Our springs are made to be a bit flexible, so you don't have to get it to an exact measurement.  http://m.youtube.com/embed/Z_eZc-kh40c
A standard double garage door is 7 ft. high by 16 ft. wide. Standard single doors are 7 ft. high by 8 or 9 ft. wide. Because the doors are so large, few home centers and only some garage door stores keep many doors in stock, so expect to order one instead of buying it off the shelf. Garage doors are available in wood, fiberglass and steel. Steel doors, like ours, are light, maintenance-free, affordable, readily available, and have an insulating value as high as R-19.

Before we help you diagnose your stuck garage door, safety concerns can't be over stated. When trying to figure out how to fix a stuck garage door, it is important to take every safety precaution. Garage doors weigh hundreds of pounds and torsion springs hold a tremendous amount of energy waiting to be released, so without proper precaution it is possible to hurt yourself attempting to perform unauthorized repairs.
Whether you're planning on moving in the future or you're fixing up your forever home, replacing a garage door can provide an excellent return on investment and boost your home's resale value. According to Remodeling magazine's 2016 Cost vs. Value report, garage door upgrades provide a nationwide average return on investment of over 90%, making it one of the top five home improvement projects. To learn more about the cost of installing garage doors, visit our garage door and opener installation and repair cost guide.

Your door’s torsion spring is located approximately one foot from the top section of your door when it is closed. It consists of two large coil springs, and is approximately the length of your arm. Its purpose is to balance the weight of your door so that a door weighing between 160 and 185 pounds is practically weightless to lift. As such, it makes it possible for a garage door opener to raise the door using only ten pounds of pressure.
Sectional: Also known as a raised panel door, this door is the most common. It is made of several horizontal panels hinged together, fitted with wheels and mounted within a track. The biggest advantage of this door is it takes up relatively little space and easily controlled with a standard remote garage door opener for a nominal cost. Their moving parts are readily accessible which can keep repair costs low. The average cost for sectional door repairs is $128.

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If you have a single-car garage, an extension spring will do the job. If you’re looking for a smoother motion and an ability to lift heavier doors, you may be better off selecting the torsion spring option. And if you have a two-car garage, your door will likely be too heavy for an extension spring. In this case, the torsion spring is the better choice.

Wheel Track Obstruction – Try closing the garage door manually to see if there are obstructions on the wheel tracks. If that is not the case, examine your tracks for potential damage like dents and bends. Look at your door to see if it is hanging unevenly. If the track is damaged or the door is hanging unevenly, it is time to call a professional for repairs. Track repairs can typically cost $133 to $154. Cost for correcting the uneven hanging of doors themselves can vary greatly, but typically cost about $125.

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The new opener was installed yesterday and today for a while it wouldn't close properly. The customer service representative said they will probably have to reverse the sensors. However, no one could come out today (Friday) or tomorrow. She will call me by Tuesday of next week to schedule someone to come here. The customer service rep. and the technician were nice but as of now, my new garage opener is not working to my satisfaction.
Regardless of the material, you will likely need to perform some regular maintenance tasks. A garage door professional can examine common problem areas to ensure all are working as they should. Additionally, it is necessary to examine the integrity of the door itself, since your garage can be especially vulnerable to security issues if your door is not structurally sound.

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Comment: Repair known broken spring & reassemble steel rope / pulley. General inspection for worn parts. Considering replacing motor & remote controllers. Also want to consider options for motor(s) to operate both door sections. Existing - Double car garage, with separate garage doors. One side with motor & remote control; the other side manual operation.
Garage doors make life easier, particularly when you’re arriving home in the middle of a rainstorm. It’s easy to take the convenience a garage door provides for granted -- until it stops working properly. The door loses its visual appeal instantly, stuck there half-open. This type of situation also raises security concerns as a simple trip to the store can become a headache. Simple fixes when a garage door gets stuck halfway may prevent it from happening again.
It's not the locking mech. that is stuck - it's the arm itself. I can release the lock and the motor does run but since it can't move anything, it shuts off. I can't vouch for how well these things were installed since I live in a cookie-cutter, build 'em cheap condo community. I did have the cable come off track a month or so ago because I opened the door too hard so that says something about the hardiness of these cheap doors.
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