7.3 Slide both torsion springs out above the top of the garage door toward the cable drums. Notice that there is only one bushing or bearing between the cones. Sometimes a single bearing is pressed into the bracket; other brackets have a single bearing or bushing that fits in either cone. Do not try to install a bushing or bearing in both of the stationary cones. You will risk breaking a cone. The purpose of the bushing is to keep the shaft from wearing against the spring anchor bracket. Only one bushing is needed to accomplish this.
If the sensors are malfunctioning, it can cause the garage door to get stuck. One of the sensor lights will typically begin blinking if they aren’t working properly. The first thing to check for is an obstruction in the path of your garage door. If the doorway is clear, then check to see if the sensors are properly aligned. If they are out of alignment, then they can’t see one another and their line of vision is broken. Re-aligning them should result the garage door becoming unstuck if this is the case.
9.6 Bending the cable will help you avoid problems with the tip at the end of the cable catching on the end bearing plate and causing the cable to come off and the garage door to jam, cock, or fall. Check to make sure the cable is straight in the slot and not sticking out the side. Also the edge of the cable stop should not be pointing to the side as displayed. The cable tip should fit completely inside the drum, with the rounded part facing out so the tip can't scrape the end bearing plate.
I purchased a garage door and opener and had HD install it. It was around $3600 and when the price increased by about $800 I called right away to pay it with no delay (these are all estimates written from memory). Anyway, I I bought the garage so that the front of the house would be prettier and it is but the old garage worked fine and I don’t even have a car in it so I don’t open and close it all and it actually only gets opened 2-3 times a month when a friend who stores their car there uses it. However, soon after the garage was installed, this friend told me the garage was working intermittently. When I called HD to come look at it, they said I would have to pay around $85 to have it looked at which didn’t make sense to me since it was brand new and almost immediately not working so it was likely a problem with the product or installation. HD would not provide immediate assistance to fix the problem, they insisted other steps which were unreasonable given it was a new garage and this request added great difficulty for me. Five months later after this back and forth calling to have someone from HD to just come and fix it, I went into the Huntington Beach store, spoke with Ryan who was polite and with little to say, he said I’ll put you on the list for an appointment and they will call in 24-48 to book a day and time. I was thankful. I also expressed my concern that I would not be charged for this visit and he said no unless it wasn’t covered under warranty. Two days later the installer called and said it will cost to around $95 just to show up. They arrived later that week, charged $95 and fixed the problem with no additional fee. If the garage was being used the way most garages are used and it was out of warranty, I could understand for a fee to cone out and look at it but because it stopped working almost Immediately and all the fuss and delay to have it fixed by HD was disappointing. When you gave me a quote then raised it by 20%% I paid immediately and without hesitation but this service was not reciprocated. I may have multiple projects at multiple sites but even if that weren’t the case, I would hope you would keep up your good costumer service history otherwise, your competitors willl slowly be better. Kindly return the fee charged for this service. Read less
Lower the door and dismantle it by removing the hardware. Lower a double door by recruiting at least two helpers to help with the weight, and place a 2×4 block under the door to prevent smashing a foot or finger when it’s lowered. Remove the sections one at a time by disconnecting the rollers and brackets. If you have windows, tape them to help control flying shards if they break. Then remove the old roller tracks and remaining hardware.
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